FAQS

We offer "Express Shipping" through multiple renowned courier services within Pakistan to ensure reliable and timely delivery.

Orders are delivered to your doorstep within 3-7 working days. Please note that this timeframe excludes the order processing period, which may vary depending on the season.

Yes, during Grand Sales or promotions, delivery times may be extended due to high order volumes. However, rest assured that we prioritize quality for every client.

All Cash on Delivery orders are confirmed by our Customer Service Representatives before processing and delivery.

For details regarding returns and refunds, please refer to our Return and Exchange Policy.

Yes, processing times are separate from the 3-7 working day delivery timeframe and may vary based on the season.

No, we have a no cash refund policy. Instead, a credit voucher will be provided for future purchases.

Yes, advance payments are required for orders exceeding Rs. 15,000.

We accept unworn, unwashed merchandise with original tags within 30 days of purchase for an exchange.

  • Items bought on sale can be exchanged once with another item.
  • Items bought on clearance sale cannot be exchanged.

Follow these steps:

  1. Complete the Return Form – Download and fill out the form if you don’t already have one.
  2. Repack the Merchandise – Include the item(s) and the completed Return Form in your shipment.
  3. Ship to Us – Return the items via traceable delivery (courier or registered post) to the following address:
    Office No 101, 102, Panorama Center, Building No-02,
    Raja Ghanzanfer Ali Road, Saddar, Karachi Cantonment,
    Postal Code: 74400
    Contact: 021-33260055 | WhatsApp: 03458906000
  • Refund requests: Processed within 10 days after receiving the returned products.
  • Exchanges: Typically completed within 10-12 working days.

The Installment Plan allows customers to purchase products and pay in three easy installments when using a credit card.

The Installment Plan is available for customers paying via credit card.

Yes, you can return products under the same Return & Exchange Policy. Refunds will be adjusted against any paid installments.

Simply select the Installment Plan option during checkout. The system will guide you through the process.