FAQs

You can place an order through any of the following ways: Go to www.shahzebsaeed.com. Select your favorites from our diverse product range, add them to your cart, checkout, and your order will be delivered to your doorstep. You can also place your order through the live chat on our website. Let us know what you’d like to order and we will place the order for you. Call us at 021-34130012 and our customer experience agent will place the order for you. You can even choose to schedule a callback. Our agent will call you within the hour and place the order for you. Reach out to us on WhatsApp at 0345-8906000. Our customer experience agent will get your details and place your order. Email us at customercare@shahzebsaeed.com and we will place the order for you. You will receive an order confirmation email as soon as your order is placed. You can reach out to us on Facebook and Instagram and let us know what you would like to order and we will place the order for you.

You do not need to create an account to place an order. You can checkout as guest without creating an account. However, we highly encourage you to create an account. Account creation will allow you to track your order at any time and also significantly enhance your checkout experience so you don’t have to fill out your information every time.

You will receive a confirmation email and SMS within a minute of placing your order. In case you do not receive an order confirmation email or SMS, please reach out to us at 021-34130012 or customercare@shahzebsaeed.com

You can check the status of your order on your account page. As soon as your order leaves our warehouse, you can live track the rider’s progress through a tracking link that will be sent to you via email and SMS once your order is dispatched.

Order ID is a number that we use to process your orders. It will also serve as the main ID that you will use to communicate with us. Tracking ID will be provided to you once your order is dispatched so you can live track your order’s progress.

Yes, you can absolutely make changes to an order. Call us at 021-34130012 and we will make the required changes for you.

We do not reserve a product once you add it to your cart. To ensure that your desired product does not run out of stock, checkout quickly to secure your purchase.

At Shahzeb Saeed , our top-notch operations ensure that you don’t face any issues in the product when you receive your order. However, in cases where you are not satisfied, we offer hassle free returns and exchanges. For more information on return and exchange, please take a look at our return and exchange policy www.shahzebsaeed.com/returns-exchanges-policy/

On order above Rs. 15000 advance payment is required for further processing of order.

You can retrieve your email address or username through any of the following ways: 1. By clicking the “Forgot Email ID” button on login. Simply put in the phone number associated with your account and we will SMS you the link to the retrieval process. 2. Call us at 021-34130012 or email us at customercare@shahzebsaeed.com and one of our customer experience agents will guide you through the retrieval process